Life at GreenSquareAccord for Residents and Employees
GreenSquareAccord markets itself with promises of being “Simpler, Stronger, Better,” but mounting evidence from residents and even its own employees tells a very different story
Over the past year, GreenSquareAccord has been inundated with negative reviews on public platforms – so much so that it currently holds a “Bad” rating of just 1.4 out of 5 on Trustpilot. These reviews paint a bleak picture of poor communication, unaddressed repairs, burned-out staff, and a culture of deflecting accountability.
Toxic Culture II - Still Toxic?
One year has passed since we published the blog titled "Can any company afford to have a toxic culture?" on the GreenSquareAccord Accord Residents website. In that blog, we questioned whether companies could bear the costs of maintaining a toxic culture. However, it's worth asking if anything has truly changed since then.
One significant change is the departure of nearly all the individuals who took part in the celebration of National Customer Service Week 2019, including Rachel Crownshaw. The reasons behind their exit remain unclear.
Were they considered the 'deadwood' that hindered the customer experience, or did they simply give up on attempting to change a deeply entrenched behaviour within the walls of GreenSquareAccord Accord?