GreenSquareAccord was named in Prime Minister’s Questions during a debate on service-charge abuse. This special examines unresolved Section 20 and Section 21 concerns, disputed bills and ongoing repair failures affecting residents. It sets out why statutory rights under the Landlord and Tenant Act 1985 matter — and what happens when responses simply stop.
This ITV News Meridian report highlights resident concerns about antisocial behaviour, safety issues and housing management at GreenSquareAccord. Broadcast on 5 December 2023, it features my comments on behalf of neighbours who felt unheard, marking a public turning point in raising community safety and accountability concerns.
This episode examines rising GreenSquareAccord service charges, concerns over financial transparency and the alleged failure to comply with Section 22 obligations. It also questions leadership pay increases during ongoing resident disputes and looks at the role of MPs and the Housing Ombudsman in holding providers to account.
Episode 13, “Moist Fire Alarms,” examines ongoing fire safety concerns at Maureen Christian House, where a faulty alarm system has reportedly remained unresolved for years. With moisture damage causing further faults, this episode questions repair priorities, communication failures and the urgency given to resident safety.
This episode questions why GreenSquareAccord’s CEO remains on the National Housing Federation board and why its communications director is speaking at an NHF conference on strategic influence. It examines leadership accountability, sector credibility and the disconnect between conference platforms and resident experience.
As 2025 begins, this episode sets out ten resolutions GreenSquareAccord could adopt to rebuild trust with residents. From transparency over repairs and missed appointments to choosing mediation over litigation, it explores what meaningful accountability would look like in practice — and whether leadership is prepared to reset the relationship with tenants.
Episode 10, “Complicit or Compliant,” closes the year with updates on GreenSquareAccord service charge complaints, guidance on using Subject Access Requests, and a breakdown of SLAPP tactics in housing disputes. It asks a direct question of the sector: who enables failure, and who challenges it? A year-end reflection focused on accountability and standards for 2025.
