GreenSquareAccord has removed its communication plan and softened its tone — but is this real change or reputational recalibration? In #15, I examine references to expired undertakings, claims of “persistent contact,” and the timing of this shift amid growing scrutiny, public funding questions and increased visibility of resident-led platforms.
GreenSquareAccord was named in Prime Minister’s Questions during a debate on service-charge abuse. This special examines unresolved Section 20 and Section 21 concerns, disputed bills and ongoing repair failures affecting residents. It sets out why statutory rights under the Landlord and Tenant Act 1985 matter — and what happens when responses simply stop.
This episode examines rising GreenSquareAccord service charges, concerns over financial transparency and the alleged failure to comply with Section 22 obligations. It also questions leadership pay increases during ongoing resident disputes and looks at the role of MPs and the Housing Ombudsman in holding providers to account.
This episode questions why GreenSquareAccord’s CEO remains on the National Housing Federation board and why its communications director is speaking at an NHF conference on strategic influence. It examines leadership accountability, sector credibility and the disconnect between conference platforms and resident experience.
As 2025 begins, this episode sets out ten resolutions GreenSquareAccord could adopt to rebuild trust with residents. From transparency over repairs and missed appointments to choosing mediation over litigation, it explores what meaningful accountability would look like in practice — and whether leadership is prepared to reset the relationship with tenants.
Episode 8 revisits unaffordable housing and service charge miscalculations, alongside delayed responses from GreenSquareAccord. It also covers political engagement, dismissed legal actions and a House of Commons debate on SLAPPs where this case was referenced. The episode connects local service charge disputes with national concerns about legal tactics and accountability.
This episode reviews recent developments at GreenSquareAccord, including leadership pay, a new office opening and continued legal pressure on resident platforms. We also read letters sent directly to CEO Ruth Cooke, highlighting concerns over service charges, repairs and complaint handling — raising wider questions about governance, accountability and resident trust.
Service charges are rising — but where is the accountability? This episode breaks down significant overspends on lifts, repairs, lighting and management costs passed directly to residents. We examine the absence of Section 20 consultation, political silence, Ombudsman findings and what happens when housing mismanagement becomes the tenant’s financial burden.
